Frequently Asked Questions

Soporte Mediastream avatar Miguel Giraldo avatar Luis Alberto avatar +1
24 articles in this collection
Written by Soporte Mediastream, Miguel Giraldo, Luis Alberto and 1 other

How to activate 2-step authentication

Here's how to enable 2-step authentication for your platform login
Miguel Giraldo avatar
Written by Miguel Giraldo
Updated over a week ago

How can I configure a signal or a video to start in mute so that the user can activate the sound manually?

Pablo Granate avatar
Written by Pablo Granate
Updated over a week ago

Can I upload audios from watchfolder to Mediastream Platform?

Luis Alberto avatar
Written by Luis Alberto
Updated over a week ago

Can Elemental receive live signal through the network interface by UDP?

Pablo Granate avatar
Written by Pablo Granate
Updated over a week ago

In Mediastream do we use the HLS protocol?

Pablo Granate avatar
Written by Pablo Granate
Updated over a week ago

Is Player Mediastream Solid One compatible with the Google IMA SDK?

Pablo Granate avatar
Written by Pablo Granate
Updated over a week ago

I uploaded a media a couple of minutes ago, why don't you have any views yet?

Pablo Granate avatar
Written by Pablo Granate
Updated over a week ago

Can I use Vast to set up Ads?

Pablo Granate avatar
Written by Pablo Granate
Updated over a week ago

Why is autoplay not working in the mobile device browser?

Pablo Granate avatar
Written by Pablo Granate
Updated over a week ago

How do I configure autoplay on a player?

Pablo Granate avatar
Written by Pablo Granate
Updated over a week ago

How can I remove Ads in videos that have it applied by default?

Pablo Granate avatar
Written by Pablo Granate
Updated over a week ago

Can I use VPAID instead of VAST to set an Overlay in Ads?

Pablo Granate avatar
Written by Pablo Granate
Updated over a week ago

Live | What is the time limit for a recording using the Start Recording option in Live?

Pablo Granate avatar
Written by Pablo Granate
Updated over a week ago

Mediastream Platform | Why can't I access all the modules and options in Platform?

Pablo Granate avatar
Written by Pablo Granate
Updated over a week ago

Media | Why can't a media be played from abroad if it does not have any restrictions applied?

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Written by Soporte Mediastream
Updated over a week ago

Media | Why can't I see all the media?

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Written by Soporte Mediastream
Updated over a week ago

Media | How do I download media from Platform?

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Written by Soporte Mediastream
Updated over a week ago

Media | Can I apply geoblocking of medias by category?

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Written by Soporte Mediastream
Updated over a week ago

Settings | Can I share content from a watch folder to social networks using Social Integrations?

Pablo Granate avatar
Written by Pablo Granate
Updated over a week ago

Elemental Live | How do I get my API Key from the Elemental?

Pablo Granate avatar
Written by Pablo Granate
Updated over a week ago

Elemental | Why can't I connect to my Elemental from another network?

Pablo Granate avatar
Written by Pablo Granate
Updated over a week ago